State Farm® Insurance Agent Yvonne Salsbury

"I've had State Farm for about 6 years now and they're wonderful! Rates aside, because they're high everywhere 🥴, I've had a very positive experience with this group. They communicate extremely well and have taken care of any accidents or issues in an effective and professional manner. The thing I appreciate the most though, is being treated like an individual and not just another customer. I recently moved and needed to change my renters insurance to my new address. I got confused and assumed it would come out with my automatic payment like my car insurance does. Meghan, who works at this office (branch? I don't know how to refer to it lol) texted me about it after it technically was late to let me know and to review it and to let her know if I had any questions. I did not receive just a generic email or phone call or even a late fee. She was simply just looking out for me. We conversed over text and even laughed over a few things and THAT is why I choose State Farm. Thank you all for your hard work and compassion!"

"Mike was PHENOMENAL! He made everything so fast, easy and painless. Reached out and returned my calls at his earliest convenience as well as explained everything in depth and a way I could understand. He was also incredibly kind during the whole process! Would absolutely recommend working with him! :)"

"Our agent was Mike a wonderful ,courteous and respectful person. He answered all our questions and responded very quickly. He got my family the best deal for insurance and we are very grateful to him. Thank you so much for everything !!"

"Yvonne Salsbury and her staff at her State Farm agency are consummate professionals. They go out of their way to ensure that their customers are completely satisfied. Yvonne truly adds a personal touch to her clients needs and I would recommend her and her agency without a doubt!"

"Meghan is very responsive. Insurance cost is reasonable compared to other companies. All seem to be very high now. Will go to Meghan for all my insurance needs."

"Always easy to work with and very nice staff. Best in the business!"

"Jessica Lescano my agent was fast, courteous and respectful. Satisfied all my questions. A great young lady to deal with."

"We love Yvonne Salsbury State Farm and their entire team! Ashley always assist my husband and I and she’s awesome. However, whenever we call in or they reach out to us everyone is ALWAYS willing to assist! Professional, knowledgeable, and courtesy. Thank you guys for all you do! ~Maniesha & Dwayne"

"State Farm is the best! I have been with them since I was 15! They are always there and will explain every detail and they are more like a friend or family. I wish I could give them 10 stars! Thank you!"

"They are always very helpful ."

"Mr. Moss was very helpful and knowledgeable. Great service!"

"Professional and friendly service from Jake Moss. Highly recommend."

"Unprofesional, and incompetent. I had to call 5 times to cancel a renters insurance policy, and each time I was assured it would be cancelled, only to continue to recieve late notices. Then they upped my auto policy premium for no reason, so I went to progressive and paid half the price for more coverage. I cancelled my auto policy, then never recieved a refund for the half a months coverage I never used."

"They go out of their way to get you exactly what you want and what you need. Great people!"

"Prompt and excellent service provided by Yvonne Salsbury. She is very customer focused and a pleasure to deal with."

"Thank you Mr Jake Moss at Yvonne Salsbury State Farm Insurance for making my transition from what I thought was going to be a scary long day of shopping for car insurance to an EFFICIENT, SMOOTH and affordable purchase of car insurance. Believe me, an agent who has the ability to listen not just to hear you but to actually listen to UNDERSTAND why you're reaching out to them and create a policy that suited me was unexpectedly refreshing and it only a few minutes after reviewing my options.. The experience and intelligence of the staff does make all the difference in the world. Thank you State Farm. Mr Moss is an asset to your team thanks again!"

"Jake Moss was very helpful, he was very thoughtful for helping me find cheaper insurance and can’t wait to work with him more. 10/10 for Jake Mods"

"Yvonne is a delight to work with!! I highly recommend her for all your insurance needs!!!"

"Jake was outstanding with assisting me in obtaining car, boat, and home owner insurance. He was very knowledgeable with all the different insurances and answered all my questions. He saved me a ton of money compared to my other insurance company."

"I am so glad for State Farm they really made it easy to make up my mind with what mobile insurance I would be going with. They sent a quote to my address without me asking , & I feel Jessica who works at Yvonne’s State Farm in Myrtle Beach ,S.C was very pleasant , friendly and made it really feel like I was in good hands. Keep up the good work State Farm"

"very personal and always look out for my intrests reguarding discounts"

"DON' WASTE YOUR TIME They never get back to you. I was a new customer just trying to get a quote on home and car insurance. After visiting there location and many phone calls they still have not gotten back to me. After each conversation I was promised a answer either by the end of the day or the next day. Maybe State Farm is a good company but stay away from this branch."

"First the good news. By switching to this agency, I save about $500 on my auto insurance. And now the bad. Since signing up for an umbrella policy, there have been problems. First State Farm requested information on a policy I had with another company. I personally delivered that information to the agency within 36 hours. Then State Farm cancelled that policy and issued a refund check because they had not received that information. Again, within 36 hours, I personally delivered this information to the agency along with the refund check. The policy was reinstated. About six weeks ago, I received a bill for $40 for this same umbrella policy, which I had paid in full at the time of inception. I again visited my agent. She said she would look into it and get back to me. She did nothing. Today, at 9:19AM, I got a text informing me that this policy had been cancelled for nonpayment of the $40. At 10:53, I texted back, once again, requesting an explanation for this charge. At 11:14, I received a reply saying she would look into it and get back to me “in a little bit”. At 3:00, I went to the office where I was once again told she would look into it. Rather than have to continually deal with this issue, I paid the $40. I also told her I would not be renewing my policies when they all came due at the same time next year. She seemed happy about it and immediately made a natation in my file not to renew my policies. Hopefully she made the notation for next year and not tomorrow. This is a follow up with more information related to my original review. Today, two days after my attempt to put an end to this issue by going into their office, I received a refund check from State Farm for $143.48. They canceled the umbrella policy. Since the letter was dated July 21, obviously the agency was notified of it before I went to their office. What does it take to remedy this issue? This has gone past the ridiculous stage. The issue has now been resolved. I am satisfied with the resolution. I just wish it had not gotten so convoluted."

"Tyler was great to work with!"

"Yvonne and her team do a great job. I am so glad to have met them."