State Farm® Insurance Agent Yvonne Salsbury

"DON' WASTE YOUR TIME They never get back to you. I was a new customer just trying to get a quote on home and car insurance. After visiting there location and many phone calls they still have not gotten back to me. After each conversation I was promised a answer either by the end of the day or the next day. Maybe State Farm is a good company but stay away from this branch."

"First the good news. By switching to this agency, I save about $500 on my auto insurance. And now the bad. Since signing up for an umbrella policy, there have been problems. First State Farm requested information on a policy I had with another company. I personally delivered that information to the agency within 36 hours. Then State Farm cancelled that policy and issued a refund check because they had not received that information. Again, within 36 hours, I personally delivered this information to the agency along with the refund check. The policy was reinstated. About six weeks ago, I received a bill for $40 for this same umbrella policy, which I had paid in full at the time of inception. I again visited my agent. She said she would look into it and get back to me. She did nothing. Today, at 9:19AM, I got a text informing me that this policy had been cancelled for nonpayment of the $40. At 10:53, I texted back, once again, requesting an explanation for this charge. At 11:14, I received a reply saying she would look into it and get back to me “in a little bit”. At 3:00, I went to the office where I was once again told she would look into it. Rather than have to continually deal with this issue, I paid the $40. I also told her I would not be renewing my policies when they all came due at the same time next year. She seemed happy about it and immediately made a natation in my file not to renew my policies. Hopefully she made the notation for next year and not tomorrow. This is a follow up with more information related to my original review. Today, two days after my attempt to put an end to this issue by going into their office, I received a refund check from State Farm for $143.48. They canceled the umbrella policy. Since the letter was dated July 21, obviously the agency was notified of it before I went to their office. What does it take to remedy this issue? This has gone past the ridiculous stage. The issue has now been resolved. I am satisfied with the resolution. I just wish it had not gotten so convoluted."

"What a pleasure it is to work with, Yvonne and her staff. Due to the recent storms. My old insurance company was unable to continue coverage. I was in a position, whereas I needed coverage immediately. One call to Yvonne at State Farm. My needs were addressed immediately. Her staff, did not try to sell me coverage I didn’t need. I found their coverage, and pricing, perfect for my needs. I was impressed with their professionalism, knowledge and commitment. It truly gave me peace mind, that we would be covered in case of damage to my retirement home."

"I now both my auto and home insurance with State Farm. I have received excellent customer service each time I have had to come into the office. All of the agents at this office were very pleasant to work with. I have already referred my brother and will do so again to anyone else needing insurance"